I need to change the order I have just placed. How can I do that?

+ - I need to change the order I have just placed. How can I do that?

It is not possible to change orders after they’ve been sent. Although you can ask for the entire order cancellation. Please write to [email protected].

+ - I need to make an addition to the order I’ve just made on your website. How can I do that?

We can only make additions for orders with COD (Cash on Delivery) or Bank Transfer payments. In this case please write to [email protected]. This is not possible if the order was paid by Credit Card or PayPal.

+ - The Voucher I am trying to use is not working

Check your Voucher expiry date, make sure you entered the code correctly (copy/paste) and that you comply with applicability requirements.

+ - I’ve already placed an order and then realized I own a Voucher. Can you apply it?

No, the Voucher can only be cashed in at the same time of your order.

+ - entered a Voucher but during the transaction the payment did not go through. Now the Voucher results as already used.

The Voucher has been “burned” and is no longer valid. Please write to [email protected] to ask for a new Voucher Code.

+ - I do have money on my Credit Card but I am not able to pay for the order. Can you tell me why?

We can only check if the amount due was transferred into our account or not. We cannot know the reason about the declined payment by your Bank, Institute, Account or Prepaid card or PostePay.

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Frequently Asked Question